At Austen Hunter Photography, we are committed to providing high-quality products and ensuring customer satisfaction. Please review our refund policy for both digital and physical products below.
Due to the nature of digital products, we do not offer refunds on any digital items purchased from our website. We encourage you to carefully review the product descriptions, previews, and any available demos before making a purchase. If you encounter any issues or have questions, please contact our support team, and we will do our best to assist you.
If you are not completely satisfied with a physical product you've purchased, you may return it for a refund within 14 days of receiving the item. To be eligible for a refund, the item must be unused and in its original packaging. To initiate a return, please contact our support team with your order number and reason for return. We will provide you with further instructions on how to proceed. Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, a refund will be processed, and a credit will be automatically applied to your original payment method within 5 business days.
We currently do not offer exchanges. If you need a different size, color, or item, please return the original item for a refund and place a new order.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our support team.